Office Hours
After Hours by Appointment
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Annuities
Tracey Sova
Office Hours
After Hours by Appointment
Address
Tuscaloosa, AL 35404
Would you like to create a personalized quote?
Would you like to create a personalized quote?
Office Info
Office Info
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Annuities
Office Info
Office Info
Simple Insights®
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Social Media
Viewing team member 1 of 6
Caroline Crawford
Team Leader
License #3000857467
Hi, my name is Caroline Crawford, and I have been rocking it at Tracey Sova State Farm Insurance Agency in Tuscaloosa, AL for over 5 amazing years. I am originally from right up the road in Northport, Alabama. I did live in Colorado for some time and absolutely enjoyed my time there. Family time is my jam—I’m lucky to have two energetic boys and a sweet baby girl who keep me on my toes! When I’m not wrangling the kiddos, you can find me fueling up on coffee ☕ and indulging in my “nerd things” like diving into a good book or leveling up in video games. 🎮 And let’s not forget my love for Mexican food—I could happily munch on tacos and enchiladas for every meal! 🌮❤️
I spend most of my days at the office connecting with customers to explore their life insurance needs. I truly enjoy these conversations because they allow me to get to know our customers on a deeper level and build lasting relationships. Life insurance is one of my favorite products because it is helping protect families from losing income after the death of a loved one. Life insurance is one of the most practical products we offer. Let’s face it—everyone’s time will come, we just do not know when. So having life insurance in place, even if just a small amount, can make a world of difference. It helps ensure your family isn’t burdened with funeral expenses, can keep their home, and even send the kids to college. So, let’s chat about how we can secure your family’s future together! 💪💖
💡 Customer Pro Tip 💡
Don't wait until you’re in a pickle to get your insurance in line. That’s like trying to catch a bus after it’s already left —you’ll just be standing there in the rain with no umbrella ☂ Get ahead of the game and secure your needs now, so you can enjoy life’s adventures without a worry in the world! 🎉✨"
Viewing team member 2 of 6
Jessica Duncan
Account Manager
License #3003284949
Hi, I’m Jessica! I’m proud to be the Chief Happiness Officer at Tracey Sova State Farm! 😊🎉 When you call our office to make changes to your auto or renters policy, there’s a good chance you’ll be chatting with me! 🚗💬 My mission? To deliver the highest quality customer experience possible—because your satisfaction is my top priority! 🌟🙌" One of the things I enjoy most about my job is the customer-facing side of it—I really love getting to connect with people. My favorite product to work with is auto insurance. It gives me the chance to help customers understand how their coverage is there to protect them, not make life harder.
Outside of work, not many people know this about me, but I’m really into arts and crafts 🎨✂️. It’s my creative outlet and helps me think outside the box.
In my free time, you’ll usually find me spending quality time with my kids and soaking up the sunshine outdoors☀️🌳. If I had a three-day weekend, my family and I would totally hit the road for a little getaway—exploring a nearby city, sightseeing, and of course, trying new foods! Seafood is my absolute favorite, and I love encouraging my little ones to keep an open mind when it comes to trying new foods! 🦐✨ You won’t believe it, but I managed to get both my 1-year-old and 10-year-old to taste calamari! 🐙🤯 Who knew I could turn them into little food adventurers? Visiting New York is a dream of mine that I can’t wait to check off the list.
💡Customer Pro Tip 💡
If I could give one piece of advice to my customers, it would be: Let me show you what your insurance can do for you. Because having the right protection today can help prepare you for whatever tomorrow brings.
Viewing team member 3 of 6
Will DeMott
Account Manager
Hey there, I’m William, aka The Price Shredder! 🏂❄️ The team gave me this title because when I’m not carving up snowy slopes, I’m busy carving out fresh deals and shredding high prices for customers like fresh powder. I’ve always been a vehicle enthusiast 🚗, whether it’s a sleek new ride or a classic antique, so working with auto insurance is the perfect fit for me. Plus, since auto insurance is required, customers pretty much HAVE to stick around and listen—giving me the perfect chance to connect 🤝, save them money 💰, and protect way more than just their cars! 🚘🛡️
I’m one of four siblings, and fun fact — all of our birthdays fall on the 18th of different months! 🎂🎉 I grew up in beautiful Savannah, Georgia 🌴☀️, attended Calvary Day School, and have proudly been selling State Farm insurance since I was 19 years old!
What I love most about working here is the chance to have meaningful conversations every day. Sure, I can’t make everyone happy all the time, but I’m all about easing stress—whether that means saving someone money, explaining their bill, or making necessary changes. There’s nothing better than putting a smile on a customer’s face and making their day a little easier 😄
I have some hidden talents: I’m a DJ on the side (yes, I’ve got a DJ board and know how to spin)! 🎧 When I’m not dropping beats, I’m all about mountain adventures. Whether I’m mountain biking, or snowboarding 🏂 I love chasing that adrenaline rush. I've jumped 40ft gaps, I can ride a wheelie for miles, & can ride hands free like a pro. Oh, and I’ve even landed three front flips on my bike—on a big landing pad, of course! 😉I also love hunting with my dog, hiking to new scenic spots, Lacrosse, and hitting the golf course ⛳. Given a 3-day weekend, you’ll find me camping somewhere totally random and off the beaten path—because nature is the ideal way to recharge! 🏕️✨
💡Customer Pro Tip 💡
My top advice? State Farm is the way to go. I speak from experience—we pay out claims. State Farm has come through for me & my family personally by replacing two homes I lived in that were destroyed, so I truly believe in the company and what we do. 🏡💪And don’t skimp on your auto liability limits; cars are expensive, and state minimums usually aren’t enough coverage. Let’s make sure you’re truly protected! 🚘✅
Viewing team member 4 of 6
Michael McAdams
Marketing Manager
License #3003356733
I'm Michael, Marketing Manager aka Head of Schmoozing at Tracey Sova State Farm. I spend my days at the office chatting with customers and sharing all the great reasons why our agency and State Farm are the perfect fit for their insurance needs.
I grew up & went to high school in Demopolis, AL & attended Shelton State for music, electronics & air conditioning technology. I transitioned out of the HVAC world in 2024 & started my journey in Insurance. My favorite thing about working at Tracey Sova State Farm is the incredible atmosphere and positive attitude our team brings to the table 🌟🤗. Our professionalism and expertise not only enhance the experience for our customers but also foster a sense of community that ensures everyone’s insurance needs are met with the utmost care and attention. Everyday feels like a collaboration with friends!
Fun fact about me: I can read very quickly! When I'm not busy helping you navigate your insurance needs you can find me writing and recording music, gardening, and working on electronics🌱🎶. My favorite genre to play is soul. I love rocking out on the guitar 🎸 and laying down some beats on the drums 🥁 If I had to pick a favorite jam, it would definitely be 'Little Wing' by Jimi Hendrix.
With a passion for all things auto and a knack for life insurance, I'm here to ensure that you and your family are covered, no matter what curve balls life throws your way. There's nothing quite like the satisfaction of providing the proper coverage to our customers—it’s like handing them a shield for when the storms roll in! ☔️💪
💡Customer Pro Tip 💡
Never be afraid to have a conversation with us and to ask questions. Staying informed by a team you have confidence in boosts your chances of securing the right coverage for you and your family before it’s too late. We value having meaningful discussions to keep our customers aware of the security we can offer to them.
Viewing team member 5 of 6
Mario Gaspar
Receptionist
License #3003707819
Hey everyone, I'm Mario, Director of First Impressions & Office Support Hero 😎 I started working at Tracey Sova State Farm in 2025. I have grown up in Tuscaloosa almost all my life (23 out of 24 years), Class of '19 graduate from Tuscaloosa County High school -Go Wildcats! I'm your go-to person for all things auto insurance related, and I LOVE seeing the cool rides our customers bring in. From classic cars to the latest models, let me help you insure it! I also love listening to music, collecting music records & spending time outdoors. Did you know I’m a bit of a running fanatic? I lace up my sneakers for a DAILY 5K 🏃♂️Y me gusta comer tacos de asada con cilantro, cebolla, y limón.
My favorite thing about working here is our customers. I love seeing the familiar & new faces throughout the day & being able to put a smile on their face.
💡Customer Pro Tip 💡
Here’s my golden nugget of wisdom: always make sure you’re adequately covered! Remember, it’s quality over price when it comes to your ride!
Let’s hit the road together and make every mile a safe & properly protected one! 🚀llameme hoy para un cotizacion de automovil
Viewing team member 6 of 6
Kalan Sargent
License #471889
Hi, I'm Kalan & I am the office's organization guru & chief task wrangler. I’m on the ball when it comes to keeping our customers in the loop! Whether it’s a friendly reminder about a missed payment or a nudge to submit an important form, I ensure you never miss a beat with your insurance policies. It’s all about keeping you informed and stress-free! 🎉📬
I’m married with two tiny humans (both girls!) who keep life exciting. I’m also pretty proud of my academic journey—I earned a Bachelor’s degree in Criminal Justice with a concentration in Forensic Psychology from the University of Alabama at Birmingham, plus I hold Associate degrees in Paralegal Studies and Liberal Arts and Sciences. Fun fact about me? I played the bassoon throughout school—the weirdest instrument ever! 🎶🥳 So if you ever need a quirky musical addition to your life, I'm your person! I'm a bookworm at heart, diving into crime & fantasy adventures whenever I am able to. If I scored a glorious 3-day weekend, I’d plan an exciting outing for one day, then embrace my inner sloth for the other two—think cozy blankets, snacks, and zero plans. Pure bliss! 🦥🍕😌
One of my favorite things about being part of Team Tracey is the camaraderie we share. Whether a fellow team member needs a hand or a customer calls in, everyone pitches in and lends support. It’s like having a built-in family at work! 🤝✨I have always loved working with life insurance. It’s one of the only products that is primarily for the benefit of someone we love so it’s genuinely a selfless act.
💡 Customer Pro Tip 💡
Never hesitate to ask questions! Insurance can be tricky, and it’s our job to make sure you understand your options and why they matter. Let us guide you through the process and help you find the coverage that fits your needs🔑💼